One of the top-ranked dessert places in Bucharest, Brutal Pancakes, is a family-owned breakfast restaurant changing the industry’s game.
With its wide variety of cuisines, such as Italian, French, European, Spanish, and Russian, the restaurant surely caters to a wide audience.
What’s more, their offerings extend from breakfast and brunch to lunch, which is a perfect place for those who are on-the-go.
This makes them popular despite being tucked away from bustling areas.
Wondering how they’re able to get there? Discover their secret ingredient to success.
Brutal Pancakes: What’s the scoop?
Before delving into this restaurant’s success story, let’s review what it is all about and what it offers to better understand its triumphant journey.
The background
Described as a morning paradise, this family-owned breakfast restaurant offers its customers an indulgent culinary journey with freshly brewed coffee and mouthwatering pancakes.
The name “Brutal” relays the large size of pancakes served.
Coupled with extravagant and visually impressive menu presentations, they surely gained traction among the locals and the tourists alike.
The location
Despite its popularity, this breakfast restaurant is tucked away from the main area and nestled at Strada I.C. Visarion 9, București 010421, in Romania.
This makes it a go-to place for those who want to satisfy their sweet tooth and enjoy a simple breakfast and sweat treats to start the day.
The signature dishes
Though their restaurant name suggests they specialize in pancakes, they can offer more, serving customers for breakfast, brunch, and lunch.
Here are some of their popular dishes you might want to check out:
- Royal Eggs
- Philly Cheese Pancakes
- Salmon Roe Crepes
- English Breakfast
- Pulled Pork Pancakes
- Iberico Crepes
- NO 1 Ricotta Pancakes
- Kinder Bueno
- Strawberry & Biscuits
- Only Cheese Crepes
Their menu list includes tea and coffee, which are great to pair with their breakfast menu.
So, what’s the secret behind Brutal Pancake’s success?
Who’s the right person to tell if a business is a hero or a zero? The customers. Here’s how Brutal Pancakes wins their patrons’ favor:
Good menu selection
One of the reviews highlights the restaurant’s wide selection of menus.
Their variety of pancake dishes, which are often praised for their quality, presentation, and taste, received five-star reviews across review platforms.
But what’s even more commendable is that they also offer vegetarian and vegan options for guests with dietary restrictions and preferences.
It’s a feat for a restaurant whose signature dishes often involve dairy and other animal products to produce something way out of its comfort zone just to cater to its broad audience.
Cozy ambiance
Being tucked away from a bustling main spot gives an edge.
One customer wrote, “…A chic, pleasant place where you have the opportunity to pamper yourself with something different.”
Because of its secluded location, it provides a more private and cozy environment for customers who want to take a rest on a noisy, hustling day they have.
Thus, “…The combination you get to experience is hard to describe in words, and, for sure, visiting the place just once is not enough,” the customer added.
Welcoming staff
The backbone of a successful business is the staff, and having an amazing team with pleasing personalities reflects the values of the restaurant itself.
This is what Brutal Pancakes’ staff is displaying. Customers described them as “kind and lovely people,” signifying the staff’s good rapport with their guests.
One review says, “The staff is very friendly and polite,” making the whole dining experience worthwhile.
Transparent operations
Transparency builds trust, and Brutal Pancakes makes it a piece of cake.
This is because customers can actually see how the chefs prepare the dishes being ordered, using fresh ingredients and top-notch cooking and baking techniques.
It displays confidence in the restaurant, assuring guests that they’ll serve the most top-quality food.
Quick ordering processes
Another comment worth highlighting is how quick their ordering processes are.
With a QR code menu ordering tool, customers easily place their orders by scanning the code and doing the rest on their smartphones.
This is particularly used for their takeaway services. With a scan, customers can order and pay automatically and pick up their orders without having to line up at the counter.
Crème de la crème: How smart QR code menu software like MENU TIGER assisted the restaurant’s success story
With delicious food comes great operations.
And so, MENU TIGER interactive restaurant menu QR code software is up for providing the best operations.
Here’s how this restaurant technology assisted Brutal Pancakes:
Highly interactive digital menu accessible via QR code
The restaurant can present its mouthwatering dishes using MENU TIGER’s online menu, which incorporates high-quality images and vivid descriptions.
What’s good about this is it’s accessible via QR code, so customers can just scan it through their mobile phones.
This is a convenient way to order, whether for dine-in or take-out.
Transformative waiter’s request system
They have also set up the restaurant waiter call button system for customers who need assistance with something.
Whether it’s a call for note change, verifying their bill, or cleaning the table, customers can do this using the digital menu.
In turn, it directly notifies staff, making it easier for them to respond to requests immediately.
Easy to connect with an engaging restaurant website
With Brutal Pancakes’ self-designed restaurant website, customers can easily connect with them as this software allows them to link their social media accounts and contact information.
This set a platform to reach a wider audience and learn more about the restaurant.
Comprehensive feedback form
Getting to know what your customers think about the restaurant is tricky.
Some would not want to be approached or disturbed, which can lead to a bad impression.
But, through this online feedback form, customers leave their reviews at their convenience without being pressured, collecting the most honest results.
From grit to griddle: Redefine your breakfast restaurant with MENU TIGER
Brutal Pancakes’ achievements are not an overnight success — cliché as it may sound.
It takes careful business planning and marketing efforts to achieve such a feat. But, what’s even more rewarding is that the delicious food coupled with streamlined operations positively impacts the customers’ dining experiences.
To deliver such top-tier customer service, MENU TIGER QR code menu software is filled with features and solutions that turn the workflow to the next level — more advanced and simplified.
So, whisk on the future of dining and operating. Sign up and join MENU TIGER today!
