Saintmarc Bistro & Bar’s success was not an easy shot, especially because their culinary specialty focuses on the fusion of Japanese and Western cuisine.
And to amp up their service, they leverage QR code menus for a streamlined ordering process because, let’s face it, running a high-foot-traffic business like theirs requires a dash of technology.
They were able to capture the hearts of many through good food, great places, and excellent service.
To get to know how, head over to this article and discover how to unleash a flavorful success.
A pint of Saintmarc Bistro & Bar’s history
While it’s fascinating to learn about the bistro and bar’s success story, it’s also essential to learn about their beginnings.
Background
Saintmarc Bistro & Bar originated in Japan as a cafe in Tokyo’s Ginza district in 1989.
However, with growing demand and popularity, the brand expanded internationally, establishing their presence in Singapore with multiple outlets.
They are now one of the many Asian restaurants to look out for; known for their Western and Japanese food fusions.
Location
As mentioned, the international bistro has marked its international presence, particularly in Singapore, serving multiple outlets.
The first is located at DUO Galleria, Fraser Street. It offers a modern Japanese dining experience with Western influences, complemented by the brand’s signature desserts and cocktails.
They also have a location at East Coast Parkland Green, known for its cozy ambiance and delightful sea view, but as of December 2024, the outlet is no longer operating.
Signature menu
Aside from having a relaxing and breathtaking dining environment, their stellar menu contributed to making their brand known globally.
To give you an idea, here’s a list of their bestsellers:
- Grilled chicken steak
- Wagyu burger
- Japanese mochi pasta
- The fuji
- Choco Cro
Insider’s scoop on what the customers love about this bistro
Stellar bistro team
Saintmarc, just like the quality of their menu, made sure to equip their business with a highly skilled team to provide the best service possible.
One review emphasized, “The staff [did] a stellar job [in providing] great hospitality. This is one of our favorite places to enjoy desserts.”
With such capability, they can deliver an exceptional dining experience that blends efficiency, creativity, and hospitality.
And it’s worth mentioning, let alone from the customers themselves.
Inclusive space for everyone
Designed with inclusivity, this bistro/bar raised high standards in modern dining.
They are able to make the space enjoyable for both adults and, most importantly, children to play in.
“While everywhere else was a disappointment, this place is family-friendly…Great outdoor space,” a customer commented.
Creating an environment like this makes everyone feel comfortable being themselves and promotes a more vibrant and connected dining space for all.
Advancements in their operations
Aside from having tablets as their order points, Saintmarc also expands its tech integration with a QR code menu ordering tool to further streamline its processes.
This addition further modernized their workflow, where staff no longer had to get the customers’ orders manually but could scan the code and place the food of their choice using their mobile phones.
This provides convenience and ease for the guests, as they need not line up at the counters or wait for a staff member to accommodate them.
Tourist-friendly dining
Tourists want to enjoy the rest of their stay without worrying about filling their stomachs with sumptuous food, and Saintmarc bistro & bar can provide that.
With its extensive menu, which includes a touch of Asian and Western cuisine, it definitely serves a familiar taste among the diverse tourists.
“We have just spent two weeks in Singapore eating everything from hawker food to five-star hotels, and I can say this was one of our best experiences,” says one customer review.
“The food had a great impact, was hot, and very well presented,” he added.
With a family of four, he highlighted that it was a great value for money for under $90.
How a QR code menu baked up Saintmarc’s streamlined and efficient ordering process
What is a bistro and bar’s way to improve in this modern food and beverage industry is to engage with technology as much as possible.
Customers seek convenience when doing business, so Saintmarc wisely chose to further equip itself with Technology like MENU TIGER.
Here’s how:
Streamlining order-taking flow using a digital menu
Because everything is digital, customers no longer have to wait to be accommodated or line up at the counter to complete their transactions.
They only need to scan the QR codes on tablet tents, place their orders, and pay for them using their devices.
This convenient way of ordering simplifies the workflow that works well for both of your staff and guests.
Easily upselling other items
With MENU TIGER’s feature for add-ons provides the business with the opportunity to upsell products.
This expands the revenue stream, adding to their profit margin.
At the same time, customers are able to personalize their orders and try other items at a reasonable price point.
Multilingual support
This smart software’s menu translation feature ought to help this bistro and bar cater to its international audience.
There’s nothing more enticing than understanding the menu itself. This greatly assists the business in communicating its offerings to customers effectively.
Achieve that top-notch service with MENU TIGER
Saintmarc Bistro & Bar turned the table by including technology in their operational system despite having a deeply-rooted origin of tradition and culture.
This only means that in dining, the coexistence of technology and tradition upgrades a business’s approach to ensuring that guests can experience the best of both worlds.
That’s what the MENU TIGER interactive restaurant menu QR code software aims for. With it’s feature-riched system, accessible through this small-square code, maintains the aesthetic of the place yet improves the operations efficiently.
By building a great service, you’re a step away from excellence.
